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Frequently Asked Questions - Warranty

Have questions about the warranty service? See the most common questions right here. 

 

How do I warranty my product?

·         Fill out the warranty request form here.

My product is no longer under warranty but I don’t want to buy a new one. I’d rather have this one fixed or replaced. Can I do that?

·         Absolutely. Just fill out the repair/refurbish form here, make your payment, and send it in.

Can I obtain replacement parts?

·         Absolutely. You can buy parts off our website. Here’s a list of them for convenience.

What kinds of product failures are covered under the warranty?

·         Leaking or pinched O-ring seals due to improper installation.

·         Defective lamp modules, bezel caps, and similar.   

·         Switch malfunctions and/or bad contacts.

·         Cracks or deformities in housings or lamp modules.

What kinds of product failures are not covered under the warranty?  

·         Corrosion damage due to bad or overheated batteries.

·         O-ring damage caused by sand, grit, or lack of silicone grease and/or maintenance.  

·         Obvious signs of physical damage or abuse.

·         If the light has been altered, tinkered with, or experimented upon.

·         If the light is nicked, scraped, well-loved, and shows clear signs of natural wear and tear.

Is the warranty transferrable?

·         No. The product is warrantied to the original purchaser for the lifespan of the product.

How do I know if UWK has received my warranty?

·         You should receive an email confirmation within 24 hours of filling out the online form.

Where do I put my RMA number when I send my product in?

·         On the box, inside the box, on a small post-it note or scrap of paper inside the box, etc. More is better.

Does the Limited Lifetime Warranty mean my lifetime?

·         The term Limited Lifetime refers to the natural lifespan of the product. If the product is still in production and shows signs of failure due to a defect in workmanship or materials, we will replace it. If the product shows clear signs of natural wear and tear or it looks like it was neglected or used as a bludgeoning tool, it is no longer under warranty. You can still send it in and pay to have it fixed or replaced with the latest model.